These Terms of Service (“Terms”) govern your use of Loopyback (“the Service”, “we”, “us”, “our”), including our dashboard at loopyback.com and our SDKs. By creating an account or using the Service you agree to these Terms.
1. Service description
Loopyback is a hosted platform that lets mobile-app developers collect in-app feedback from their users, cluster responses into personas using AI, and generate ad copy variants. We provide a dashboard, REST APIs, and client SDKs.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract. You are responsible for everything that happens under your account.
3. Your account
- You provide accurate information and keep your login credentials safe.
- You must not share your API keys publicly outside of your app binary.
- You can delete your account at any time from Project Settings.
4. Acceptable use
You agree not to:
- Use the Service to collect data from users without their knowledge or required consent.
- Send personally identifiable data through our SDK beyond what is asked in your questionnaire.
- Reverse-engineer, scrape, or attempt to access parts of the Service you are not authorized for.
- Send spam, malicious code, or any content that violates applicable law.
- Resell, sublicense, or white-label the Service without a written agreement with us.
5. Your responsibilities to your end users
You are the data controller for the responses you collect. You must:
- Have a lawful basis (consent, legitimate interest) for collecting the responses.
- Disclose your use of Loopyback in your own privacy policy.
- Honor end-user requests for deletion or access.
- Comply with any platform rules (Apple App Store, Google Play, EU GDPR, CCPA).
6. Plans and billing
- Free, Pro, and Studio plans are available. Plan limits are shown in the pricing page.
- Paid plans are billed monthly or annually through Stripe.
- You can cancel anytime from the Stripe customer portal. Access continues until the end of the paid period.
- We do not give pro-rata refunds for partial periods unless required by law.
- If you exceed your plan limit, intake is paused until you upgrade or the next billing period starts.
7. AI-generated content
Personas and ad copy generated through the AI features are based on your data but produced by third-party AI models we route through. We do not guarantee accuracy, originality, or fitness for any specific use. You are responsible for reviewing AI output before using it in any paid advertising or business decision.
8. Intellectual property
Loopyback owns the Service, dashboard, SDKs, and brand. You own the response data you collect and any AI output we generate for your project. You grant us a limited license to process that data only to provide the Service to you.
9. Service availability
We aim for high uptime but do not promise the Service will be uninterrupted or error-free. We may update, change, or temporarily suspend parts of the Service for maintenance.
10. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
To the maximum extent allowed by law, Loopyback's total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, consequential, or punitive damages.
12. Indemnification
You agree to defend and hold us harmless from claims by your end users or third parties arising from your use of the Service or your violation of these Terms.
13. Termination
You can stop using the Service and delete your account anytime. We may suspend or terminate your access if you violate these Terms, abuse our infrastructure, or fail to pay. On termination, we will delete your data within 30 days unless required by law to retain it.
14. Changes to the Terms
We may update these Terms. Material changes will be announced via email or dashboard notice with at least 14 days' notice. Continued use after the effective date means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of Belgium, without regard to conflict-of-laws principles. Disputes will be resolved in the competent courts of Brussels.
16. Contact
Questions: hello@loopyback.com.