Terms of Service

Last updated: July 2026

Acceptance of terms

These Terms of Service (“Terms”) form a binding agreement between you and Loopyback governing your access to and use of our browser extension, web application, and related services (the “Service”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

Your account

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity that occurs under your account. Notify us promptly if you suspect any unauthorized use. You must be at least 16 years old, or the age of digital consent in your jurisdiction, to use the Service.

Acceptable use

You agree not to misuse the Service. In particular, you will not:

• Use the Service to capture or share content you do not have the right to use.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Reverse engineer, decompile, or interfere with the operation of the Service.
• Upload malicious code or use the Service in a way that harms others or violates applicable law.

We reserve the right to investigate and take appropriate action against violations, including suspending or terminating accounts.

Subscriptions & billing

Certain features require a paid subscription. Fees are billed in advance on a recurring basis according to the plan you select and are exclusive of VAT and other applicable taxes, which are added at checkout where required. Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled.

You may cancel at any time, and cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable. We may change our pricing with reasonable prior notice.

If you are a consumer in the European Union, you have a statutory 14-day right of withdrawal. By starting your subscription immediately, you request that the Service be provided right away and acknowledge that you lose the right of withdrawal once the Service has been fully performed, in accordance with EU consumer law.

AI features

Some features of the Service use artificial intelligence, for example to capture workflows automatically or to generate step descriptions. AI output can be inaccurate or incomplete; you are responsible for reviewing AI-generated content before relying on it or sharing it. AI features are subject to fair-use limits shown in your plan.

Intellectual property

The Service, including its software, design, and branding, is owned by Loopyback and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No rights are granted except as expressly set out here.

Content you create

You retain ownership of the guides and content you create using the Service. You grant us a limited license to host, process, and display your content solely to provide the Service to you and your workspace. You are responsible for ensuring your content complies with applicable law and does not infringe the rights of others.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to use the Service ends, though provisions that by their nature should survive will continue to apply.

Disclaimers & limitation of liability

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully secure.

To the maximum extent permitted by law, Loopyback will not be liable for any indirect, incidental, special, or consequential damages, and our total liability arising out of or relating to the Service will not exceed the amount you paid us in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold Loopyback harmless from third-party claims, damages, and reasonable costs (including legal fees) arising out of your content, your use of the Service in violation of these Terms, or your infringement of any rights of another. This obligation does not apply to consumers to the extent it is not permitted by applicable consumer law.

Data protection

Our processing of personal data is described in our Privacy Policy and Cookie Policy. Where you use the Service on behalf of an organization and we process personal data on your instructions, our Data Processing Agreement applies.

Governing law & disputes

These Terms are governed by Belgian law, without prejudice to mandatory consumer protections of the country where you habitually reside. Any dispute that cannot be resolved amicably will be submitted to the competent courts of Belgium, unless applicable law gives you the right to bring proceedings in your own country.

If you are an EU consumer, you may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will provide reasonable notice, for example by posting the updated Terms and revising the date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Contact

Questions about these Terms can be directed to legal@loopyback.com.